How To Obtain Technical Support

Before contacting support, please check the Frequently Asked Questions and support pages.

NETLAB Academy Edition is a server appliance, and there are many different systems throughout the world. With the exception of the Academy Alumni System, NETLAB_AE systems are operated by different Cisco Networking Academies. Support requests should be routed as follows:

Please use the following form to contact NDG support.

NDG Support Request * Indicates required field
Your Name*
E-mail address*
Phone Number(s)
AOL Instant Messenger Name
Academy Name*
I am a...*	NETLAB Administrator Academy Instructor Academy Student (please work through your instructor) Academy Alumni using the NDG Alumni NETLAB System NDG Demo Account User
What is the IP address, domain name, or URL that you are using to access NETLAB_AE?	(This information helps us identify your system.)
How can we help you?

Other Ways to Contact NDG

NDG Support Request
E-mail:
Phone:	+1-919-990-9070
AOL Instant Messenger:	Chat meeting by arrangement (send e-mail to
Hours:	11:00am - 7:00pm, US Eastern Time, except major holidays (additional hours available by request)