NDG Online Help Center

Contact support

For NDG Online learners and instructors. Taking labs in a class? Ask your instructor first.

Quick answers

The NDG Online Help Center covers most questions. In NDG Online, Help opens the Help assistant, which adds your class and lab details to a ticket.

What do you need help with?

Account and sign-in Creating an account, signing in, passwords, or your email address. Enrollment and access codes Joining a class, redeeming an access code, or a course that does not open. Labs and virtual machines A lab that does not start, a machine that does not respond, or lab time. Purchases and refunds Orders, receipts, refunds, and tax-exempt or purchase orders. Teaching with NDG Online Instructor access, classes, and LMS integration. Something else Anything not listed.

What is happening?

Course Optional

Describe the problem

What you expected, what happened instead, and any error text. Screenshots help.

Attachments Optional Choose files or drag them here

Screenshots, logs, or PDFs. Up to 5 files, 10 MB each.

How to reach you

Your name

The email on your NDG Online account.