NDG Online Help Center
Guides for NDG Online: accounts, enrollment, labs, purchasing, and instructor tools.
- Getting started Get support for NDG Online How to reach NDG Online support from a lab, a course, or by email, what to put in a ticket, and which questions go to your instructor instead.
- Getting started Create an NDG Online account Create an NDG Online account with your email address, full name, and a password, then enter the verification key we email you.
- Getting started Verify and manage email addresses Add, verify, and change the primary email address on your NDG Online account, fix a missing verification email, and meet academic email requirements.
- Getting started Enroll in a class and purchase access Enroll in an NDG Online class from your instructor's link or the course catalog, then buy access in NDG Online or redeem an access code.
- Getting started End or rejoin a class End an NDG Online class you finished or are not going to finish, see what ending it changes, and rejoin it later from My Classes.
- Getting started NDG Online system requirements The computer, keyboard, browser, screen resolution, and internet connection NDG Online labs need, and the setups NDG Online does not support.
- Using labs Use the NDG Online lab interface In labs with Topology, Content, and Status tabs, find your way around the tabs, work with lab devices, undock device windows, and switch to another lab.
- Using labs Use lab machines in the NDG Online lab view Open a lab machine's console, send key combinations, copy text, take screenshots, set display quality, turn on sound, and undock a console.
- Using labs Virtual machine commands What each command in a lab device's menu does, from Send CTRL+ALT+DEL and Undock to the display options, Revert, power controls, and Take Screenshot.
- Using labs Reservations and time remaining How NDG Online lab reservations work, how long they last, how to request more time, and how to end a reservation to start a lab over.
- Using labs Accessibility in NDG Online How NDG Online and NDG Online labs approach accessibility, the limits that come from virtual machines and the tools taught, and where to find the VPAT.
- Troubleshooting Cookie problems in NDG Online NDG Online needs cookies, including third-party cookies inside an LMS. How to allow them, and why browsers such as Safari cause problems.
- Troubleshooting Fix "CSRF Failed" errors What NDG Online's CSRF Failed error means, what causes it, and the steps that fix it before you contact NDG Online support.
- Troubleshooting Keyboard problems in lab virtual machines Fix keystrokes that do not reach lab virtual machines: keyboard layout, Caps Lock, shortcuts other software takes, function keys, and on-screen keyboards.
- Troubleshooting Trouble entering passwords in a lab A password rejected in an NDG Online lab is almost always an input or setup problem. Check these six things, then what to send support if it still fails.
- Purchasing and refunds Access codes, bookstores, and purchase orders How schools and bookstores buy NDG Online access codes, pay by purchase order through FastSpring, and get codes, W-9s, and VAT answers.
- Purchasing and refunds Price quotes Who can request an NDG Online price quote, what a quote does for a purchasing department, and how NDG support places a manual order from one.
- Purchasing and refunds Tax-exempt orders in the United States Three ways US tax-exempt schools can buy NDG Online access without paying sales tax: by check, by card with a refund, or as a manual order.
- Purchasing and refunds Refund policy and requests When NDG Online access codes and direct purchases can be refunded, the orders that can't be, and how to request a refund from NDG Online support.
- Purchasing and refunds Discounts and free access The free and discounted NDG Online access that exists: instructor evaluation access, free courses, and Palo Alto Networks academic pricing.
- Purchasing and refunds Countries where NDG Online is not available NDG Online services are not available in countries under United States trade restrictions. The list of restricted countries, from Belarus to Syria.
- Instructors Apply for instructor access Who qualifies for NDG Online instructor access, how to join or register your institution in Teach, and the details NDG needs to verify it.
- Instructors Create an instructor-led class in NDG Online Create a class in NDG Online without an LMS and share its enrollment URL with learners. Needs approved NDG Online instructor access.
- Instructors Connect a learning management system (LMS) Add NDG Online content to Canvas, Blackboard, or Moodle as an external LTI tool. Who can, how long to allow for setup, and where to find the keys.
- Instructors Academic verification for classes How NDG Online confirms learners belong to a qualifying school for partner content and academic pricing, and the options when a school has no email.
- NDG Linux courses in the Cisco Networking Academy Cisco Networking Academy and NDG Online accounts Why NDG Linux courses in the Cisco Networking Academy need an NDG Online account too, and the two account changes that break the link between them.
- NDG Linux courses in the Cisco Networking Academy Access codes for NDG Introduction to Linux I and II Buying access codes for NDG Introduction to Linux I and II in the Cisco Networking Academy: who pays, what a code includes, and where to order.
- NDG Linux courses in the Cisco Networking Academy Create an NDG Linux class in the Cisco Networking Academy Step-by-step class setup for NDG Linux courses in the Cisco Networking Academy, from choosing instructor-led or self-paced to enrolling in NDG Online.
- NDG Linux courses in the Cisco Networking Academy Exams in instructor-led NDG Linux classes Since July 1, 2026, NDG Linux exams in instructor-led NetAcad classes work as in self-paced classes. Restrict exam access with NetAcad's own tools.
- NDG Linux courses in the Cisco Networking Academy Grades, completion letters, and badges in NetAcad How learners in NDG Linux courses in the Cisco Networking Academy are graded complete, earn a completion letter and badges, and where grades go.
- Cisco CyberOps Associate labs Cisco CyberOps Associate labs FAQ Instructor questions about the NDG labs for Cisco CyberOps Associate in the Cisco Networking Academy: access, cost, lab time, grading, and setup.
- Cisco CyberOps Associate labs Set up Cisco CyberOps Associate labs for your class Make the NDG Online Lab Service visible in your Cisco Networking Academy CyberOps Associate class, then link your NetAcad and NDG Online accounts.
- Cisco CyberOps Associate labs Order Cisco CyberOps Associate lab access How learners and schools pay for NDG Cisco CyberOps Associate labs: buying in NDG Online, ordering access codes, refunds, and payment questions.
- Cisco CyberOps Associate labs Enroll in Cisco CyberOps Associate labs Learner steps for opening the NDG CyberOps Associate labs from the Cisco Networking Academy: link accounts, verify email, enroll, and pay or redeem a code.
Getting started
Contacting support, creating an account, verifying email, enrolling, and what your computer needs.
Using labs
The lab interface and lab view, virtual machine commands, reservations, and accessibility.
Troubleshooting
Fixes for cookie, CSRF, keyboard, and password problems.
Purchasing and refunds
Access codes, purchase orders, price quotes, tax-exempt orders, refunds, and discounts.
Instructors
Instructor access, classes in NDG Online, LMS integration, and academic verification.
NDG Linux courses in the Cisco Networking Academy
Accounts, access codes, classes, exams, grades, and completion for NDG Linux courses in NetAcad.
Cisco CyberOps Associate labs
NDG labs for the CyberOps Associate course in the Cisco Networking Academy.
Still need help?
In NDG Online, select Help to ask the Help assistant or open a ticket. Taking labs in a class? Ask your instructor first.
Using NETLAB+ at your school? NETLAB+ systems are run by your organization, so your instructor handles support. NETLAB+ administrators can request technical support.