NETLAB+ support

Request technical support

For NETLAB+ administrators and instructors. Learners, ask your instructor to send this for you.

Quick answers

The NETLAB+ documentation and the technical support page cover many common problems.

What do you need help with?

A lab or its content A lab step, an answer that looks wrong, or a curriculum question. Virtual machines VMs that will not start, hypervisor trouble, or pod VM issues. Cisco equipment Routers, switches, or firewalls in a real-equipment pod. Add labs or content Have new labs or content enabled on your NETLAB+ system. Something else Accounts, licensing, upgrades, or anything not listed.

Details that help

Fill in what you know. The description below covers the rest.

Pod type or curriculum Optional

For example NDG Linux Essentials or Cisco CCNA.

Lab number and name Optional

Task or step number Optional

Hypervisor and version Optional

VMware vSphere or Proxmox VE, with the version if you know it.

Pod type Optional

Pod number and name Optional

Which content? Optional

Red Hat Academy Other (say which below)

What is happening?

Describe the problem

What you expected, what happened instead, and any error text. Screenshots help.

Attachments Optional Choose files or drag them here

Screenshots, logs, or PDFs. Up to 5 files, 10 MB each.

Your system and how to reach you

Organization

School, college, or company. This helps us find your NETLAB+ system.

NETLAB+ address

The IP address or URL you log in at, for example netlab.school.edu.

Your name

Replies come from support@netdevgroup.com.

Phone Optional

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You will get a ticket confirmation by email.