Before contacting support, please refer to the NETLAB+ Technical Support page and the Documentation Library.

Administrators and instructors may use the form below to request technical support.

Students, please contact your instructor for assistance.

Our normal support hours are Monday to Friday, 10:00am to 6:00pm U.S. Eastern Time. There are many NETLAB+ systems throughout the world. Please identify your learning institution so we can properly route your request, and allow one business day to respond. Incomplete or inaccurate information may prevent or delay our response.

Virtual Machine Problems

  • my full name to identify my use of NDG services
  • my email address to communicate with me for support, service and product information

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Other Ways to Contact NDG

NDG Support Request  
Email: support
Instant Messenger: Chat meeting by arrangement
(send email to support)
Hours: 10:00am - 6:00pm, US Eastern Time, except major holidays
(additional hours available by request)