Refund policy and requests

Refund policy

Access codes

Unclaimed access codes can be refunded within 90 days of the order date. Orders paid by check, and purchase orders paid after their payment terms, can't be refunded. Claimed codes can't be refunded unless arranged with NDG Online support in advance.

Purchases in NDG Online

Access bought in NDG Online can be refunded within two weeks of purchase, as long as you have used no more than 20% of the lab content.

Request a refund

1. Find the receipt email from fastspring.com and its order number.
2. Email hostedsupport@netdevgroup.com with the subject "Refund request". Include the order number, the email address you used to buy, and, for access codes, which codes to refund.
3. Say briefly why you are asking for a refund.

Once support approves the refund, FastSpring processes it.